Delete your ZIP.GY account
This page explains how to delete your account and associated data for ZIP.GY and ZIP.GY Driver.
How to request deletion
- Email support@zip.gy from the email address registered to your ZIP.GY account, with the subject “Delete my account”.
- Tell us the full name and phone number on the account so we can confirm it is yours.
- We will confirm by email once the account has been closed. Requests are actioned within 30 days.
You can also ask through the Help section of the ZIP.GY app or website.
What is deleted
When your account is deleted we remove your profile, your name, email address, phone number, saved addresses, saved payment methods, your ZIP Wallet balance record, your notification settings and your device notification tokens. Drivers and couriers also have their verification documents and their stored location history from completed trips removed.
What is kept, and for how long
We keep a limited record of completed trips, deliveries and payments where the law requires it, for example for tax, accounting and fraud prevention. These records are kept for 7 years and are held separately from your profile. They are not used to contact you or to build a profile of you.
We also keep any information we are required to retain because of an open dispute, an insurance claim, a safety report or a lawful request from an authority, for as long as that matter is open.
Deleting some data without closing your account
If you want specific information removed but want to keep your account, email support@zip.gy and tell us what you would like removed. We will tell you what we can remove and what we are required to keep.